FAQs

Ordering

How long will my order take to process?

Orders placed before 2pm CT will ship out the same business day. Any orders placed after 2pm CT will ship out the following business day. Orders placed on Friday after 2pm CT plus orders placed on Saturday and Sunday will be processed on the following Monday.

Can I cancel my order with you after I've placed it?

When you place an order on nemah.com, we begin processing the order immediately to make sure you can enjoy your nemah products as quickly as possible. Unfortunately, we're unable to cancel or change an order once it's submitted.

What payment methods can I use to pay for my order?

We currently accept Visa, MasterCard, American Express, Discover Card as well as ShopPay, PayPal, GooglePay and MetaPay.

How can I send my order as a gift?

If you want to place an order as a gift please use their shipping address for the order.

Is your packaging Recyclable?

We are committed to the conservation of the environment and reducing our waste.We use minimalist packaging, and our inner and outer packaging is 100% recyclable. Our shipping boxes are FSC (Forestry Stewardship Certified) and we are constantly looking for new ways to become a zero waste company.

What are your shipping options?

We ship to The United States, Canada, United Kingdom, Europe, and Mexico. We offer standard ground shipping + express options within the contiguous US and offer FREE SHIPPING on orders over $100 within the US.

What is Route?

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Add Green Package Protection to each order for under $1.00!

Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here.

Purchased Route's Green Package Protection and looking to file a shipping issue online? File here.

Subscription

How can I make changes to my subscription?

You can manage your subscription through your customer portal. Click here to manage your subscription.

How does the subscription work?

You can select a subscription option before adding to cart. Options include delivery every 30, 60 or 90 days at a 10% discount for select items.

How do I cancel my subscription?

You can cancel your subscription through your customer portal. Click here to cancel your subscription or email hello@nemah.com for further assistance.

Products

Are these products just for pregnancy? Can anyone use Nēmah products?

Whether pregnant or not, anyone can use our products.

Does the Revitalizing Stretch Mark Cream work on both new and old stretch marks?

While our formula does repair existing stretch marks, it is also specifically designed to target the mechanism in the formation of stretch marks to prevent them from forming.

How many uses are in a tube?

Our Revitalizing Stretch Mark Cream contains 3.5 oz of our proprietary formula. We typically say this should last 2-3 months of continuous use, depending on how much area of skin it is being used on

Can you use these products while breastfeeding?

Yes! Our products are pregnancy + breastfeeding safe. We take pride in the fact that our products are clean, natural, and science-backed, free of harmful chemicals.

What is the difference between Stretch Mark Cream and our Scar Treatment?

  • A stretch mark is a type of scar that happens when your skin either stretches or shrinks in a short period of time. This will cause the collagen and elastin in your skin to rupture. Our Stretch Mark Cream targets those mechanisms that form the stretch marks and helps promote regeneration.
  • Our Scar Treatment is designed to help improve the skin texture and appearance of scars while simultaneously strengthening the skin barrier.

Do you test on animals?

No, Nēmah is a cruelty-free, vegan skincare and wellness brand. Our formulas are not tested on animals and we are proud to be Leaping Bunny certified globally.

Are your products clean and safe for pregnancy and postpartum?

With so many claims of ‘clean’ and ‘natural’, it’s difficult to determine which products are actually natural and safe to use during pregnancy or for children since there is no official standard. Each and every Nēmah product is hypoallergenic and clinically tested for safety and efficacy, dermatologist tested and approved. We are committed to going above and beyond what is required in the U.S. and have worked to eliminate all ‘dirty’ ingredients from our formulas, banning over 3,000 potentially harmful ingredients. Our products are natural and free of harmful toxins that are often found in other skincare products including GMOs, parabens, sulfates, phthalates, mineral oil and synthetic fragrance.

Are your products organic?

Our products are not certified organic, rather, we choose ingredients that have been proven safe for consumers and the environment. We look at the ingredients we use holistically, making sure to choose those that are sustainable and not from endangered sources, and we always make sure that they aren’t on our blacklist.

Is your packaging Recyclable?

We are committed to the conservation of the environment and reducing our waste.We use minimalist packaging, and our inner and outer packaging is 100% recyclable. Our shipping boxes are FSC (Forestry Stewardship Certified) and we are constantly looking for new ways to become a zero waste company.