FAQ
Welcome to Nēmah’s FAQ page! Here, you'll find answers to common questions about our products, orders, shipping, and more. We're committed to providing you with the best experience—if you need further assistance, don’t hesitate to reach out. Thank you for being a part of the Nēmah community!
Products and Ingredients
No, anyone can use our products!
Yes, our products are safe for pregnancy and breastfeeding.
No, we’re a cruelty-free, vegan brand and Leaping Bunny certified.
Our products are hypoallergenic, dermatologist-tested, and free from over 3,000 harmful ingredients, adhering to EU standards.
Yes, our packaging is 100% recyclable, with 30% PCR material in our Baby line, and FSC-certified shipping boxes.
Yes, all Nemah products are formulated with the highest safety standards and are safe for newborns, children, and adults. We prioritize non-toxic, plant-based ingredients and rigorous testing to ensure quality and safety.
Yes, our products are 100% vegan and cruelty-free. We are committed to using sustainable and ethical practices.
"Plant-based" means our formulations use ingredients derived from plants rather than synthetic or animal-derived sources. This ensures gentle, effective, and eco-conscious care.
Absolutely. We avoid harmful chemicals, including parabens, sulfates, phthalates, and synthetic fragrances, ensuring our products are safe for sensitive skin.
Our products are free from common allergens, including nuts, gluten, and soy. However, if you have specific concerns, please check the full ingredient list on each product page.
Our Green Returns policy allows customers to receive store credit for returns without shipping the product back. This reduces environmental impact and supports sustainable shopping practices.
Spray generously onto damp or dry hair. Use a wide-tooth comb to gently detangle hair, starting from the ends and working your way up.
Orders and Shipping
Please allow 2-3 business days for fulfillment, with an expected delivery within 4-7 business days after confirmation.
We begin processing orders immediately to ensure quick delivery, so cancellations or changes are not possible once submitted.
We accept Visa, MasterCard, American Express, Discover, ShopPay, PayPal, GooglePay, and MetaPay.
Use the recipient’s address for shipping and include a thoughtful message during checkout.
We offer:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Free Shipping: On orders over $75
We currently ship across Canada and the United States. For other countries, please reach out to our support team for assistance.
Yes, international shipping rates are calculated at checkout.
We partner with Passport for secure international shipping.
We ship international orders as Delivered Duty Paid (DDP), with duties and taxes collected at checkout for smooth customs clearance.
Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to monitor your package’s journey.
If your package is delayed or lost, please contact our Customer Service team at hello@nemah.com. We’ll work with you to resolve the issue as quickly as possible.
Rewards
Join our loyalty program to earn points with every purchase and engage in various activities. These points can be redeemed for discounts on future orders. Sign up is free and easy.
You can earn points through multiple actions:
- Create an Account: Earn 40 points upon joining.
- Make Purchases: Earn points for every dollar spent.
- Follow on Social Media: Earn points by following us on Instagram and TikTok.
- Share Your Birthday: Receive points as a birthday gift.
- Sign Up for SMS Notifications: Gain additional points.
Refer Friends: Earn points when your referrals join and make a purchase.
Our program features three tiers:
- Bronze: Unlocked upon signup.
- Silver: Achieved after spending $100.
- Gold: Reached after spending $175.
Each tier offers increasing benefits, including purchase point multipliers, birthday rewards, double points days, early access to sales and products, and free shipping.
Log in to your Nēmah account and navigate to the Rewards section. Here, you can view your points balance and redeem points for discounts or free products during checkout.
Points remain active as long as you engage with the program. However, it's best to check the specific terms on our Rewards page for any expiration policies.
Generally, points can be redeemed alongside other offers. However, certain promotions may have restrictions. Please refer to the terms and conditions of each promotion for details.
After logging into your account, your current points balance will be displayed in the Rewards section.
For any questions or assistance, please contact our Customer Service team at [insert email].
Subscriptions
Manage your subscription through your customer portal.
Choose delivery every 4, 6, 8, or 12 weeks with a 10% discount on select items.
Manage cancellations through your customer portal or contact our support team for assistance.
Onward VIP Protection+
Onward offers carbon-neutral shipping protection and a 90-day satisfaction guarantee. If you add Onward, you’re covered for lost, stolen, or damaged packages.
Onward handles claims for shipping or product issues. File a claim for a refund or reorder within 90 days.
Send an email to Jaime, our Head of Customer Service at Hello@nemah.com
Onward insures replacement orders, so you’re fully covered.
Orders and Returns
If your order hasn’t shipped yet, please contact us at hello@nemah.com to modify or cancel it. Once it ships, changes cannot be made.
We accept returns for store credit within 30 days of purchase, whether the product is opened or unopened. For sustainable reasons, consider using our Green Returns option.
Returns are processed within 7-10 business days after approval. Store credit will be issued immediately upon processing.
Sustainability
We use recyclable packaging, support carbon-neutral shipping, and offer Green Returns to reduce waste. Our commitment to sustainability is part of our core mission.
Yes, our formulations are biodegradable, ensuring minimal impact on the environment.
Other Questions
Yes, Nemah gift cards are available for purchase on our website. They make a perfect gift for new parents and caregivers.
Reach out to us at [insert email] or use the live chat feature on our website. We’re here to help Monday through Friday, 9 AM – 5 PM EST.
Visit our product pages for detailed information, including ingredient lists, usage tips, and reviews from other customers.
