No, anyone can use our products!

Yes, our products are safe for pregnancy and breastfeeding.

No, we’re a cruelty-free, vegan brand and Leaping Bunny certified.

Our products are hypoallergenic, dermatologist-tested, and free from over 3,000 harmful ingredients, adhering to EU standards.

Yes, our packaging is 100% recyclable, with 30% PCR material in our Baby line, and FSC-certified shipping boxes.

Please allow 2-3 business days for fulfillment, with an expected delivery within 4-7 business days after confirmation.

We begin processing orders immediately to ensure quick delivery, so cancellations or changes are not possible once submitted.

We accept Visa, MasterCard, American Express, Discover, ShopPay, PayPal, GooglePay, and MetaPay.

Use the recipient’s address for shipping and include a thoughtful message during checkout.

We ship to the US, Canada, UK, Europe, and Mexico with economy, standard, and expedited options. Orders over $75 within the contiguous US qualify for free shipping.

Yes, international shipping rates are calculated at checkout.

We partner with Passport for secure international shipping.

We ship international orders as Delivered Duty Paid (DDP), with duties and taxes collected at checkout for smooth customs clearance.

You’ll receive an email with tracking info once your order is fulfilled, viewable on your Nemah tracking page.

Delays may occur due to customs or weather. Check the tracking page or contact hello@nemah.com for updates.

Manage your subscription through your customer portal.

Choose delivery every 4, 6, 8, or 12 weeks with a 10% discount on select items.

Cancel through your portal, or email hello@nemah.com for assistance.

Onward offers carbon-neutral shipping protection and a 90-day satisfaction guarantee. If you add Onward, you’re covered for lost, stolen, or damaged packages.

Onward handles claims for shipping or product issues. File a claim for a refund or reorder within 90 days.

Send an email to Jaime, our Head of Customer Service at Hello@nemah.com

Onward insures replacement orders, so you’re fully covered.