FAQs

FAQ'S

ORDERS

How long will my order take to process?

Once you place your order, please allow approximately 2-3 business days for fulfillment. Expected delivery is within 4-7 business days after fulfillment confirmation. 

Can I cancel my order with you once I’ve placed it?

When you place an order on nemah.com, we begin processing the order immediately to make sure you can enjoy your Nēmah products as quickly as possible. Unfortunately, we're unable to cancel or change an order once it's submitted.

What payment methods can I use for my order?

We currently accept Visa, MasterCard, American Express, Discover Car as well as ShopPay, PayPal, GooglePay and MetaPay.

How can I send my order as a gift?

If you want to place an order as a gift please use their shipping address for the order. You also have the option to include a thoughtful message for the recipient, when you add items to your cart. 

What are your shipping options?

We ship to The United States, Canada, United Kingdom, Europe, and Mexico with options for economy, standard, and expedited shipping and offer FREE SHIPPING on orders over $75 within the contiguous US.

International Shipping
Do you ship internationally?

International shipping is currently available to {name your countries}.. Shipping rates for international orders will be calculated at checkout. 

 

Who handles your international shipping?

We ship all our international orders with Passport, our trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly. 

 

 

Do I have to pay duties and taxes?

To create a better delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.

 

Please note that duties and taxes assessed by customs vary by country and product.

 

How can I track my package?

Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your Nemah tracking page.

 

When will I receive my order?

We want you to receive your order as fast as possible!

 

International orders are typically delivered within 8 -14 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your tracking page.

 

My package seems to have stopped moving.

If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.

 

At any time, if you have a shipping related question you can reach out via your tracking page (‘Need Help’ button) or via email at help@passportshipping.com.

 

Subscriptions

How can I make changes to my subscription?

You can manage your subscription through your customer portal. Click here to manage your subscription.

How does the subscription work?
You can select a subscription option before adding to cart. Options include delivery every 4, 6, 8 & 12 weeks at a 10% discount for select items.

How do I cancel my subscription?
You can cancel your subscription through your customer portal. Click here to cancel your subscription or email hello@nemah.com for further assistance.

Products

Are these products just for pregnancy? Can anyone use Nēmah products?

Whether you’re expecting or not, anyone can use all Nēmah products. 

Can you use the products while breastfeeding?
Yes! Our products are pregnancy + breastfeeding safe. We take pride in the fact that our products are clean, natural, and science-backed, free of harmful chemicals. 

Do you test on animals?

No, Nēmah is a cruelty-free, vegan skincare and wellness brand. Our formulas are not tested on animals and we are proud to be Leaping Bunny certified globally.

Are your products clean and safe for pregnancy and postpartum?

With so many claims of ‘clean’ and ‘natural’, it’s difficult to determine which products are actually natural and safe to use during pregnancy or for children since there is no official standard.

Each and every Nēmah product is hypoallergenic and clinically tested for safety and efficacy, dermatologist tested and approved. We are committed to going above and beyond what is required in the U.S. and have worked to eliminate all ‘dirty’ ingredients from our formulas, banning over 3,000 potentially harmful ingredients. Our products adhere to the EU guidelines and are free of harmful toxins that are often found in other skincare products including GMOs, parabens, sulfates, phthalates, mineral oil and synthetic fragrance.

Is your packaging Recyclable?

Yes! We are committed to the conservation of the environment and reducing our waste.We use minimalist packaging, and our inner and outer packaging is 100% recyclable. Our Baby line is made of 30% PCR (Post-Consumer Recycled) material. Our shipping boxes are FSC (Forestry Stewardship Certified) and we are constantly looking for new ways to become a  zero waste company.