FAQ
Welcome to Nēmah’s FAQ page, your go-to for answers about our products, shipping, orders, and more. If you don't find what you're looking for, we're just an email away at hello@nemah.com. Thanks for being part of our community.
Products and Ingredients
No. Nēmah grows with you. While we specialize in maternal care, our products serve women at every stage of life, plus clean, gentle care for babies and kids. Whether you're planning pregnancy, expecting, postpartum, or years beyond, there's something for the whole family.
Yes. Every Nēmah product is formulated to be pregnancy and breastfeeding safe. We avoid ingredients like retinol, salicylic acid, hydroquinone, and chemical sunscreens that aren't recommended during these times. We always recommend checking with your healthcare provider if you have specific concerns or sensitivities.
No, we’re a cruelty-free, vegan brand and Leaping Bunny certified.
Our products are hypoallergenic, dermatologist-tested, and formulated without 3,000+ ingredients restricted in the EU.
Yes, our packaging is 100% recyclable, with 30% PCR material in our Baby line, and FSC-certified shipping boxes.
We combine dermatologist-tested formulas, Advisory Board guidance, and European safety standards, so our formulas are made without 3,000+ ingredients restricted in the EU. Made and tested by moms, our products are safe, gentle, and thoughtfully designed for every stage of womanhood.
Our products are tested by board-certified dermatologists for safety and skin comfort. We also work with an Advisory Board that guides our formulations.
Our hypoallergenic formulas are designed with sensitive skin in mind, including the extra sensitivity that can come with pregnancy and postpartum. We include soothing ingredients like allantoin, calendula, and oat extract, and we avoid common irritants. Everyone's skin is unique, so if you have known sensitivities, we recommend patch testing before full use.
Many customers notice comfort and hydration within days. Results vary from person to person and depend on your skin and how consistently you use the product.
Yes, our products are designed to work together. Many customers layer Belly Oil under Stretch Mark Cream, or use Firming Body Serum with Renewing Scar Cream. Start with one product to see how your skin responds, then build your routine.
Yes, all Nemah products are formulated with the highest safety standards and are safe for newborns, children, and adults. We prioritize non-toxic, plant-based ingredients and rigorous testing to ensure quality and safety.
Yes, our products are 100% vegan and cruelty-free. We are committed to using sustainable and ethical practices.
"Plant-based" means our formulations use ingredients derived from plants rather than synthetic or animal-derived sources. This ensures gentle, effective, and eco-conscious care.
Absolutely. We avoid harmful chemicals, including parabens, sulfates, phthalates, and synthetic fragrances, ensuring our products are safe for sensitive skin.
Our products are free from common allergens, including nuts, gluten, and soy. However, if you have specific concerns, please check the full ingredient list on each product page.
Our Green Returns policy allows customers to receive store credit for returns without shipping the product back. This reduces environmental impact and supports sustainable shopping practices.
Spray generously onto damp or dry hair. Use a wide-tooth comb to gently detangle hair, starting from the ends and working your way up.
Orders and Shipping
Orders ship within 1-2 business days. Orders placed after 11am CT begin processing the next business day. Once shipped, Standard delivery takes 5-7 business days and Expedited takes 2-3.
We'll do our best, but we begin processing orders immediately to ensure quick delivery, so cancellations or changes may not be possible once submitted.
We accept Visa, MasterCard, American Express, Discover, ShopPay, PayPal, GooglePay, and MetaPay.
Use the recipient’s address for shipping and include a thoughtful message during checkout.
Free economy shipping on orders over $75 to the 48 contiguous US states. Orders under $75 have shipping costs calculated at checkout.
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Free Shipping: on orders over $75
We ship to the United States, Canada, the United Kingdom, Europe, Mexico, and Australia. Due to varying regulations, some products may not be available in all countries.
Yes. International shipping costs are calculated at checkout. Our SPF products ship within the U.S. only.
We partner with Passport for secure international shipping.
We ship international orders as Delivered Duty Paid (DDP), with duties and taxes collected at checkout for smooth customs clearance.
Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to monitor your package’s journey.
If your package is delayed or lost, please contact our Customer Service team at hello@nemah.com. We’ll work with you to resolve the issue as quickly as possible.
Rewards
Earn points with every purchase and activity, then redeem them for discounts. It's free to join.
You can earn points through multiple actions:
- Create an Account: Earn 100 points upon joining.
- Make Purchases: Earn points for every dollar spent.
- Follow on Social Media: Earn points by following us on Instagram and TikTok.
- Share Your Birthday: Receive points as a birthday gift.
- Sign Up for SMS Notifications: Gain additional points.
View all ways to earn on our Rewards page
Our program features three tiers:
- Bronze: Unlocked upon signup.
- Silver: Achieved after spending $150.
- Gold: Reached after spending $300 or by starting a subscription.
Each tier offers increasing benefits, including purchase point multipliers, birthday rewards, double points days, early access to sales and products, and free shipping.
Log in to your Nēmah account and navigate to the Rewards section. Here, you can view your points balance and redeem points for discounts during checkout.
Points remain active as long as you engage with the program. However, it's best to check the specific terms on our Rewards page for any expiration policies.
Generally, points can be redeemed alongside other offers. However, certain promotions may have restrictions. Please refer to the terms and conditions of each promotion for details.
After logging into your account, your current points balance will be displayed in the Rewards section.
For any questions or assistance, please contact our Customer Service team at hello@nemah.com.
Subscriptions
Manage your subscription through your customer portal.
Choose delivery every 4, 6, 8, or 12 weeks with a 10-15% discount on select items.
Manage cancellations through your customer portal or contact our support team (hello@nemah.com) for assistance.
Onward VIP Protection+
Carbon-neutral shipping protection with a 90-day satisfaction guarantee. It covers lost, stolen, or damaged packages, an easy way to add peace of mind to your order, especially for high-value or time-sensitive shipments.
Onward handles claims for shipping or product issues. File a claim for a refund or reorder within 90 days.
Send us an email at hello@nemah.com
Onward insures replacement orders, so you’re fully covered.
Orders and Returns
If your order hasn’t shipped yet, please contact us at hello@nemah.com to modify or cancel it. Once it ships, changes cannot be made.
We offer Green Returns, so there's no need to ship items back. If you're not happy with your order (opened or unopened), we'll issue store credit within 30 days of delivery. Refunds or exchanges aren't available after 30 days, but email us at hello@nemah.com and we'll help make it right.
Returns are processed within 7-10 business days after approval. Store credit will be issued immediately upon processing.
Sustainability
We use recyclable packaging, support carbon-neutral shipping, and offer Green Returns to reduce waste. Our commitment to sustainability is part of our core mission.
Yes, our formulations are biodegradable, ensuring minimal impact on the environment.
Other Questions
Yes, Nemah gift cards are available for purchase on our website. They make a perfect gift for new parents and caregivers.
Start with your biggest need:
- Expecting? Stretch Mark Cream + Belly Oil (Pregnancy Set)
- Postpartum? Firming Serum + Renewing Scar Cream + Nipple & Lip Balm (Postpartum Set)
- Daily protection? Mineral Sunscreen Spray (safe for the whole family)
- Baby or kids care? Bath-Time Duo or Trio
- Not sure? Stretch Mark Cream, our bestseller
Our Stretch Mark Cream is #1, followed by the Pregnancy Set and the Firming Body Serum. The kids' Bath-Time bundles are also customer favorites.
Yes, our sets and bundles offer the best value.
- Pregnancy Set: Stretch Mark Cream + Belly Oil
- Postpartum Set: Firming Serum + Renewing Scar Cream + Nipple & Lip Balm
- Bath-Time Duo: Baby Wash & Shampoo and Baby Lotion
- Bath-Time Trio: Baby Wash & Shampoo, Baby Lotion, and Bubble Bath
- Multi-packs: save 10% on 2-packs and 15% on 3-packs
Browse all of our Sets & Gifts, or build your own bundle. Choose 3 or more products, and the more you add, the more you save.
We get it, every purchase matters. Drugstore products often include ingredients we avoid, like mineral oils, synthetic fragrances, and parabens. You're paying for European-standard formulas, dermatologist-tested products, and thoughtful care designed with intention.
Reach out to us at hello@nemah.com or use the contact form below. We’re here to help Monday through Friday, 9 AM – 5 PM EST.
Visit our product pages for detailed information, including ingredient lists, usage tips, and reviews from other customers.